• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 30 days from the date of purchase to return an item.
• Process: To initiate a return, please contact our customer service team at my69brandstore@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This may include items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

• Replacement: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support my69brandstore@gmail.com

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Confirmation: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Non-Returnable Items

• Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
• Certain Health and Personal Care Items: Due to hygiene reasons, some personal care items cannot be returned.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@my69store.com or call our customer service team at. We’re here to help and ensure your shopping experience with MY69 Store is a positive one.

Thank you for shopping with MY69 Store!